Refund & Cancellation Policyسياسة الاسترداد والإلغاء

1. Free trial

Every new account starts with a 14-day free trial. No card is required to begin, and you will not be charged during the trial.

2. Subscriptions

After the trial, paid plans (Starter, Basic, Estate) are billed in advance — monthly, or annually for plans with an annual option. Your subscription renews automatically at the start of each billing period using your saved payment method until you cancel.

3. Cancellation

You can cancel at any time from your billing settings, or by emailing support@payrollandmore.app. Cancellation stops all future renewals. Your account stays active until the end of the period you have already paid for; we do not cut off access mid-period.

4. Refunds

Subscription fees are charged for a full billing period and are generally non-refundable once that period has begun, including for partial use after cancellation. We do not provide pro-rata refunds for unused days.

If you were charged in error, charged twice, or could not access the Service due to a fault on our side, contact us within 14 days of the charge and we will review and refund eligible amounts.

5. How refunds are paid

Approved refunds are returned to the original payment method through our payment provider, Paymob. Processing times depend on your bank and card issuer.

6. Contact

support@payrollandmore.app · 0100 577 8090 · Heliopolis, Cairo, Egypt.